1. Eligibility for Returns
- You may return or exchange items within [7 / 14 / 30] days from the date of delivery.
- Items must be unused, unwashed, unaltered, and in their original condition with tags and packaging intact.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Lingerie and undergarments
- Swimwear
- Accessories (e.g., jewelry, scarves, handbags)
- Sale or clearance items marked as “Final Sale”
- Customized or personalized items
3. Exchanges
We accept exchanges for size or color variations, subject to product availability. If your desired item is not available, we will issue a store credit or refund (as applicable).
4. Return Process
To initiate a return:
- Email us at [your@email.com] or use our Return Request Form on our website.
- Pack the item securely and include your name, order number, and reason for return.
- Ship it to:
[Your Store Name]
[Return Address]
[City, State, ZIP]
Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
5. Refunds
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be processed within 5–10 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
6. Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include photos and a description of the issue for a faster resolution.
7. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your bank account again.
- Contact your credit card company or bank—it may take time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please email us.